Good communication skills are a pre-requisite for today's manager. This extends beyond verbal 1:1 and meeting skills into written communications. Talking the talk is one thing. Writing the talk is something completely different. Writing important letters, sending emails and producing influential reports is increasingly important as the manager progress up the organisation. We can accept a rookie manager making a few mistakes because he's very enthusiastic, but we are less forgiving of a more senior manager on a higher salary. Too often, however, managers struggle because of poor written skills - it's estimated that about one in three adults lack good literacy skills and a fair chunk of these are managers.
Reports
Good reports are influential and can help drive businesses forward. Poor reports aren’t read and get left to gather dust. Poor reports can be too short or too long.
Our approach to report writing is to focus on the key essentials:
Writing letters
We’ve lost count of the number of CEOs who have cringed when they have seen the quality of letters that have been sent out by staff on company headed paper. We’ve also been struck by the number of senior managers who feel compelled to get the red pen out to make corrections on standard letters.
Good letter writing consists of getting the basics right, good structuring, getting the message across and doing so in the right tone.
Emails
Press that ‘send’ button and there’s no going back. Emails often take on a distinctly different personality to the letter. They have become very informal, and are often poorly written. Many managers now are confronted with an email inbox that easily tops 60 or 70 per day, so it’s a case of keeping your communications concise, relevant and effective. We show you how.
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